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After struggling to understand why 3 APs that were dormant to be used as cold spares weren't checking in with the client's HMOL, I finally Spoke with a Tech who guided me through the process of manually directing the APs to the correct server.

• First download putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html)
  
• You can usually find the APs in your dhcp server because the last few digits of the MAC will be after the underscore in the hostname
  
• Start an ssh session to the AP via the ip (Username: admin Password: aerohive)
  
• Type in “reset config”
  
• Clear any previous hivemanager settings via running: no hivemanager
  
• Then run: hivemanager [insert hive manager domain name as seen in address bar when you login to HMOL] primary
         *example: hivemanager hm-useast51-25.aerohive.com primary
  
• Then run: show capwap client
  
• verify that "hive manager primary name" lists the domain name you just typed and that the "CAPWAP server ip" resolves to an ip
  
• keep running the above command until the "run state" displays "connected securely to the CAPWAP server"
  
• Now we need to set the Virtual Hive Manager Name manually
  
• According to the tech the "vhm" is the name of the hive manager account and the following command IS case sensitive.
  *in my case the command was: capwap client vhm ClientSiteName
  
• The tech said there is not an easy way to find this VHM name but I saw this name when you click "myhive" once you're logged in and in the top right it says "welcome ClientSiteName"
  

If this guide helped you out, feel free to share a link or buy me a beer/coffee below :-)

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